Effective Date: February 15, 2026 | Last Updated: February 15, 2026
The $2.00 fee is charged when you download or send a watermark-free PDF of your estimate or invoice, or send a payment link to your client — whichever comes first. This fee is non-refundable once the action has been completed, as the service has been delivered.
If the download, send, or payment link fails due to a technical error on our end, we will issue a refund for the $2.00 fee.
Payments made by your clients for your services are deposited directly to your connected bank account via Stripe. Refunds to clients for services rendered are between you and your client — Done² does not manage disputes between tradespeople and their clients.
Stripe's payment processing fees (2.9% + $0.30) are non-refundable, as per Stripe's policies.
If you believe you were charged in error, contact us at support@donesquared.app within 30 days of the charge.
Email: support@donesquared.app